43 responses

  1. Dom Graham
    April 5, 2012

    I agree, had it and it was rubbish, who needs the middle man and its very miss leading. There is a man at work who sells for them and he talks crap, thanks for this info i can know tell him where to **** it when he talks about it again.

    Reply

  2. angryXcustomer
    January 21, 2014

    Sorry for the alias, but as a very angry customer trying to leave UTW, I just wanted to add that I’ve had a very bad experience with them. They were fine while I was with them, but I’m guessing that they get “lowest rates” by only charging you 50% of what you owe – then when you want out, they slap you with the other 50%! At least, that’s what has happened to me…

    I’d kept up on my bills just fine, but when I left, they did this “budget plan reconciliation” which left me somehow owing over £1300 all at once – and this was after being with them for only a year – so they were undercharging me about the same as they had been billing me.

    Then, they wouldn’t even let me leave. All other companies I’ve dealt with have accepted my word that I had left the premises, only asking for final readings and info as to who was on the bill after me (in owner/occupier situations). Not UTW. They wouldn’t even accept my tenant’s council tax bill as proof of residence – tried to gain entry into the house to install prepayment meters and won’t allow them to change suppliers. In breech of advice from the CAB… that you are not to be held liable for previous tenant’s unpaid bills.

    OFGEM will be hearing from me about their fraudulent ways.
    Be warned!

    Reply

  3. Varey49
    February 15, 2014

    Got a nasty feeling that UW is dodgy on several other fronts. The whole MLM, networking-to-sell aspect turns already gullible and vulnerable people into vacuous robots who talk about nothing but UW. They insist on trying to turn you into distributors too, telling you it’d be a great way to make money, pay off debts etc. Much like Amway, Herbalife and other commercial cults, you have to put all your time and money and effort into getting any reward from it, and attend seminars and conferences and keep posting shit about all over facebook. Utterly without scruples, has the capacity to fuck peoples lives up. Hate it. Hate it. Hate it.

    Reply

  4. Allison Allen
    April 3, 2014

    Timely advice – got invitation from friend & found it suspect. Many thanks

    Reply

  5. Kate
    April 29, 2014

    We have just moved to them and everything is shocking. Having a nightmare sorting this all out. Only found your page by searching utility warehouse are shit and then it was on the second page of search results! Not been much help to my situation but helps me know they are shit & I’m not going mad!!!

    Reply

  6. blue
    June 6, 2014

    I wish I had read this 6 months ago! We’ve had THE worst service from UWClub. We switched to them when we moved house, thinking it would be better to have everything under one banner. So far they’ve refused to acknowledge our electricity meter reading, took 3 months to get internet & phone line installed. The internet is pathetic. We spent over £100 on calls to their telephone script readers in those early days (having no phone line certainly plays to their advantage).
    6 months on and we still haven’t resolved the issues. Who has time for all this?
    Terrible, terrible, terrible. I wouldn’t touch them if they were the last utility company on earth. I’d rather go without.

    Reply

  7. Tony
    August 18, 2014

    I switched over to them 18 months ago and they have been great. My bills are much cheaper, I get cashback from most of my shopping which makes the bill even cheaper and for the 1 problem I’ve had, (the first router they sent didn’t work) they were very helpful and sorted the problem out as quickly as they could.

    Sometimes problems happen, some people just like to moan. I recommended several of my friends and family to the nice man that told me about them and I haven’t heard any of those complaining.

    Some of you must be just unlucky I guess.

    Reply

    • Darrk Dysmal
      August 20, 2014

      “Sometimes people just like to moan?” “Some of you must just be unlucky I guess?”

      You fucking dick. EIGHT ROUTERS IN TWO YEARS. Because they don’t know what the fuck they’re talking about and just want to shut you the fuck up rather than actually support you.

      And yeah, they were very nice to me when I was signing up, and for the first few weeks while it actually worked.

      Just wait til it all goes tits up. Just wait til it goes tits up for your (soon to be ex) friends you’ve recommended.

      Anyway, I’ve wasted as much breath on these cunts as I’m going to. Except to say that UWDC and all their pyramid scheme lackeys deserve to die horribly.

      Reply

  8. Annie
    September 18, 2014

    You are absolutely right, real con artists, I have been paying £300 monthly for gas, electricity and house phone only, they have just sent me my bill for this month and it is over £1,500, I immediately cancelled my direct debit and e mailed them to say I am seeking legal advice, luckily my daughter is a detective on the fraud squad so is putting me in touch with the best available, I will post the outcome and where you can get help.

    Reply

  9. Vivienne Chesterfield
    October 3, 2014

    I am switching back to my original individual providers as I couldn’t convince myself there was any benefit in having everything under one umbrella. I was persuaded to switch in a weak moment and regretted it from the outset. The discount card is just gimmicky IMO. Lots of businesses do this now and it costs them nothing. Don’t like the method of marketing either… If something seems too good to be true, it usually is.

    Reply

  10. Steve White
    December 8, 2014

    How to influence people and lose friends. They’re just the legal side of Pyramid selling and for Christ’s sake read EVERY WORD of their contract smallprint before throwing them out the door. AVOID LIKE THE PLAGUE!

    Reply

  11. Dodger
    December 27, 2014

    They don’t promise to be the cheapest but to be a certain percentage cheaper than the average so you should definitely be able to use a cheaper supplier. I think they maintain it will work out cheaper in the long run but I can’t see how – just use the cheapest and keep switching. Loyalty doesn’t pay these days.

    In my opinion, the only thing worth having is the cashback card – which you don’t get unless you sign-up for services. However, there is a loophole – sign-up and include the cashback card, then cancel everything within the cooling off period EXCEPT the cashback card. That way you have a nice cashback card and because they can’t set the redemption against your bill (because you don’t have any services with them) they will have to credit the cashback to your bank account!

    Play them at their own game!

    Reply

  12. Another Unhappy Customer
    December 30, 2014

    This blog posting is so true…. the Utility Warehouse are a bunch of scammers.

    I got suckered into a 12 month contract when I was told that I was on a rolling contract and could leave any time I wanted.

    Instead they hood winked me into a 12 month contract. Not only that but you have to pay them to leave. They send you no paperwork what soever because they are a penny pinching company and want to do everything by free e-mail.

    The so called friend that convinced me to sign up with them has clearly now been told to go **** himself and to never contact me again.

    Not only that but you have to give them 30 days notice to cancel with them and pay them a £10 disconnection fee which they don’t put on to the bill at the end of the 30 days notice that you have giving them.

    I phoned the ****wits up and told them that I had put up with their **** for 13 ******* months now ( including the 30 days notice ) and their was no ******* way that I was going to mess around with these ****wits for another month for them to finally bill me for a £10 disconnection fee.

    I made sure I paid that £10 disconnection fee that ******* day and the recorded every phone call with them and told them they will be going on ****ing YouTube if they continue to **** me around.

    STAY AWAY FROM THEM !!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply

  13. Holly pennington
    January 1, 2015

    I just got a recruitment e-mail from them and doing my research I’ve seen heaps of people trying to convince others to join but it all just makes sense now, I don’t even live in the UK, recruited only because of my .UK email address. I take pride in my amazing internet, I could never deal with such a horrible company. Thanks for the warning

    Reply

  14. kelly
    January 9, 2015

    Thank god for your blog.
    I was very nearly reeled in today but something just didn’t add up.
    Will be steering well clear of them.
    Thanks

    Reply

  15. Emma
    July 3, 2015

    Thanks for this blog. I was approached about being a distributor and felt it was a pyramid type scheme which would rip people off. I googled and could only find lots of forums clearly dominated by agents and the which recommendation, it was that fact that nearly led me in.

    Reply

  16. Sam ford
    August 26, 2015

    PLEASE do not sign up to this company as we did, we are a business and they didn’t charge us the correct VAT for a few months then landed us with a large bill which we couldn’t pay, ended up with payment plan, fine but attitude is horrendous. Anyway recently happened again as been undercharging us for a year so we get a huge bill that we can’t pay but NO payment plan allowed they are so unhelpful and attitude is just not what you expect from a large company- watchdog here I come!!

    Reply

  17. John
    December 10, 2015

    I was once a distributor for UW and I can fully concur with the sentiments of the blog as well as everybody`s comments here. I never signed anybody up because as soon as I had finished my online and classroom training I realised what a total MLM scam this is. Team members pretend to be friendly to each other, but in reality, they are at each other`s throats. The way it allegedly works is that for every customer that the agent signs up, they get a customer signing up (Customer gathering one off bonus) of between £20-£50 with a residual income of between £3-£5 per month per customer. What they don`t tell you is that they can take this off you for the most arbitrary of reasons. For every agent they have under them they get 50p for every customer their agents have. It is run like a cult and the agents that do well are recognised (Brainwashed) on stage therefore leading the other distributors to be brainwashed as well. They rely heavily on selling the products via the cashcard discount scheme as there are no real savings to be made via the services.I thank my lucky stars I didn`t sign anybody up so all my real friendships remain intact. So please AVOID! AVOID! AVOID!

    Reply

  18. T
    January 20, 2016

    This lady has been bothering me for a year about joining and out of the blues she rang yesterday. Saying I will be investing and will be able to pay for university for my children when the time comes. I thought to myself this woman is too desperate, so I told her I am not interested. So she asked if I know who is complaining that their bills are high or anyone who isn’t working.

    Reply

  19. Raj… ;)
    February 18, 2016

    Wow
    Thank you everyone
    I nearly got wheeled in to going along with this
    The guy was so lovely but hearing everyone’s feed back Ima stay well clear…
    Thanks everyone
    The information that has been given on here has helped
    Such ashame people are trying to con people

    Reply

  20. Marcus
    February 22, 2016

    They are using dead celebrities (Terry Wogan) to endorse their website, and when I viewed their tariffs, I do not use a landline, however they would automatically add £16.99 to any bill for this. The discount card is useless, just sign up to top-cashback or an alternative site for free. Again you can get a Taste Card for free, without signing up to these Pyramid selling scum.

    Reply

  21. Kate
    March 26, 2016

    I cannot believe that Utility Warehouse is still operating – or that its CEO still happily bleats on about the success of his company as he quotes some past, positive Which? report – I can assure Which? that it has been forever tainted and lost credibility as a result. This is not just about another inadequate energy company – there is a range of outstandingly bad and abusive business practices here, my experience is one of extended, invasive, shockingly distressing treatment that I could not ever have imagined experiencing in my own home – to the point that I actually wanted to relocate rather than remain tied to what amounted to a bunch of criminally insensitive gangsters and their agents unjustifiably mugging me at every turn. My dealings finished with them via a complaint to the ombudsman some time ago but not until I had spent months trying to extricate myself from their clutches. Watch out if you suspend a direct debit for energy costs during a dispute when you catch on to their overcharging scam – like some sort of ransom deal they’ll swiftly cut off your phone and broadband (I lost my long-term land line number in this way as they cut it off and wouldn’t reinstate it unless I paid them £260 to retain the same number, despite the fact that all telecom payment was up to date – I declined to pay in such a way so I lost the home number I’d had for 25 years) – effectively they held my telecoms to ransom while I queried their billing practice for energy – so much for having all utilities conveniently under one roof – convenient for them not you. In my experience this is an extremely odd and dangerous organisation for the consumer – odd because they are arrogantly blasé.in their blatant lying, overcharging and seriously complex (dodgy) billing and harsh actions towards long established householders – whom they are happy to treat as if they were petty criminals when they are challenged at the same time as milking them like cash cows. I had not requested them as my supplier, sadly temporary tenants had switched to them in my absence and UW informed me on my return that they were my supplier from now on. Please be aware that this company’s bully tactics even during an official complaint, include billing customers for huge amounts for so-called site visits by agents who operate on its behalf – without informing you. Charges for these ghosts vary – until you find one day that they claim to have obtained a Warrant to enter your property and install prepayment meters, visit costs and £200 per meter added to your UW bill, against your will and without informing you of the date of any court hearing – to which you would happily have supplied evidence and made a public outcry. They should be prosecuted alone for entering premises without presenting a warrant – neither UW nor the agent they hide behind ever supplied one on the day or after despite repeated requests and promises to do so. Suffering like this at the hands of UW who has long overstepped its remit as a utility company, should genuinely deserve consideration of group action. Even the initial threat of it should wipe the smile off that CEO’s disingenuous face and give Which? some cause to examine the claims of those with an invested interest in them. Clearly customers like me are numerous but have been forced down upon as much as is possible by UW until you’re just relieved to be rid of them. If people who have experienced such extreme behaviour feel they have not been taken into proper consideration and UW continues unabated, it’s no surprise that comments are heated here and elsewhere – they are legitimate expressions of distress. .

    Reply

    • Darrk Dysmal
      June 2, 2016

      That’s quite the wall of text. Thanks for sharing.

      Reply

  22. Darrk Dysmal
    June 2, 2016

    Dear Butthurt UWDC Dick Sucking Commentards,
    As I said in the OP, you are wasting your time if you think I’m going to give you a voice here. Your comments WILL end up in the trash. Does that make this a biased account, as is often the accusation levelled? Fuck, yeah… But since you cunts have spread your lies across the rest of the internet in their favour, I’m sure one little bitch blog isn’t going to affect you ripping off your friends and family with their pyramid scam, now is it?

    Reply

  23. James
    June 17, 2016

    I fully agree that Utility Warehouse is one of the worst broadband providers in the UK , the customer service team sorry Correspondence Administrators ? What ever title that means,go through their textbook protocols and procedures knowing full well that they have control of the internet speed,
    IE when you are performing like a monkey doing their utterly useless and pointless tests they know full well that when they report it to their “tech team” the speed will miraculously go back to reasonable download speed
    usually the very next day.
    I could go on and on however everything that was described above by Acherontiq is absolutely true,especially about the router con,
    Please Please Please avoid this company if you wish a stress free life

    Reply

  24. James
    June 17, 2016

    By the way your truthful and accurate blog has been shared far and wide 👍

    Reply

  25. James
    June 21, 2016

    Where is my recent post ?never mind
    Ref first post all of it is true do not ever join Utility Warehouse
    or listen to their disciples such as shining light
    http://www.consumeractiongroup.co.uk/forum/showthread.php?187546-utility-warehouse&p=4415924#post4415924

    Reply

  26. Jean
    July 14, 2016

    I joined them in May this year. Starting to regret it now. Should have listened to my gut, only my cousin introduced me to it. Had problems with phone not working and Internet playing up, all resolved, but I’m worried now. Kept telling them my call display wasn’t working and they said it must be a problem with my phone. Only today, one of them told me I had to pay 2 quid a month for caller display. I know it’s not much, but who does that? That should be free. Out of work at the minute after finishing uni, and I’m scared if I leave I’ll be dragged through courts because I can’t afford a big bill slapped on me.

    Reply

  27. Kelly
    September 9, 2016

    Thank you…Having been on the phone to Utility Warehouse for an hour, most of it on hold…Trying to extricate myself from an account wherbey all services were disconnected a year ago, UWDC were notified to collect their meters and didnt bother and the building subsequently being demolished…Yes, they are still billing me!…I have found some solace in reading your blog, so Thank you

    Reply

  28. Kelly
    September 9, 2016

    Thank you…Having been on the phone to Utility Warehouse for an hour, most of it on hold…Trying to extricate myself from an account whereby all services were disconnected a year ago, UWDC were notified to collect their meters and didnt bother and the building subsequently being demolished…Yes, they are still billing me!…I have found some solace in reading your blog, so Thank you

    Reply

  29. maureen george
    November 15, 2016

    THE WORST COMPANY I HAVE EVER DEALT WITH IN 63YRS OF LIFE LIKE MANY OF YOU WHO THOUGHT WHAT GREAT IDEA 1 MONTHLY DIRECT DEBIT ………WHAT A BAD DECISION …….DISGRACEFUL CON COMPANY SURPRISED THEY ALLOWED TO CONTINUE RIPPING PEOPLE OFF ……64 & FACING WINTER WITHOUT HEATING UNLESS THEY RELEASE THE CONTRACT WHICH THEY REFUSED TO DO APPROX 2 MTHS AGO

    Reply

  30. Andrew Spreadbury
    November 16, 2016

    I agree with all the above comments. I was DECEIVED into signing up for UW sims for my mobile because it would reduce the total amount I would pay each month. As a non-techs person I didn’t understand that I would be charged even if I didn’t use it. I know I should have realised this and it’s my fault – but this wasn’t explained to me. I urge other elderly people to take notice of the advice on here and do not touch Utility Warehouse with a ten foot barge pole.

    Reply

  31. david h
    November 23, 2016

    Fuck me what have i done ?

    Reply

  32. Kirsty Boutflower
    December 29, 2016

    Wow! I am reeling from the comments above! My elderly parents got sucked in by a “friend” and I am appalled by the cost of the electricity 170/month for a small 3 bed cottage. Amount never seems to change during summer when usage drops dramatically and any time they give a reading it seems to go up! Phone bill which is itemised seems to be enormous and plenty of unknown numbers on there. Nobody ever reads the meter either from UW.
    Anyway how do I go about switching? Some scary comments above so is anyone able to suggest a way to go about it?

    Reply

  33. Cat Lover
    January 8, 2017

    I have a ‘friend’ trying to get me to sign up, so glad I have not given in after reading this !!! I definitely won’t sign now!!

    Reply

  34. Joanne
    February 12, 2017

    We signed up for utility warehouse just before Christmas and as the person selling it seemed so genuine & seemed to know his stuff about how much money we would save every month for having all our services with them, we decided to sign up, we received a sim card in the post that we were told we could just “forget about and put it in a drawer” until needed as we wouldn’t be charged for, we were told we would would receive a router in the post that there would be no charge for and that our gas & electric would be so much cheaper
    We phoned our current broadband supplier (virgin media) to cancel and we were informed that we would have to pay £200 to get out of our contract as our contract isn’t up til August, so we contacted utility warehouse and told them this & they informed us that because we had cancelled one service, everything else would be so much higher as you have to have all services with them, so we then decided to cancel the gas & electric with them, well trying to talk to the advisors at utility warehouse is like trying to talk to a brick wall, they don’t listen and constantly talk over you, we eventually got that cancelled, now to the sim card we were told we could “forget about” WHAT A PILE OF BULLSHIT!!!!!!
    No you can’t forget about it as you are charged for this as soon as it is dispatched
    Anyway to try and cut an already long story short, we cancelled everything before we switched properly and I am so glad we did, they are just conning people into paying more money for services that can be obtained from other companies much cheaper and more reliable, I wish we had seen you blog before even starting the sign up as even though we have cancelled everything we are still having trouble with them I.e receiving bills
    AVOID LIKE THE PLAGUE!!!
    P.s we had to pay for the router and then had to pay to send the router back as they don’t come out to collect the routers which we had to pay postage for

    Reply

    • Darrk Dysmal
      February 22, 2017

      Unfortunately, what I said in the original article some years ago still holds true; they are very clever with their marketing… or rather, that their legion of moral and ethic devoid droids manipulate search results for real honest opinions on their shit by posting fake reviews by the thousand and ‘fan sites’. It’s also more than annoying that Which still apparently recommend them. All that really says to me is that Which are likely as unethical as these clowns and that a Which recommendation is available to the highest bidder.

      Reply

      • Mike Dennis
        February 25, 2017

        I transferred my broadband phone account to UW in May last year when I changed my Energy supplier and lost count of the number of outages on Broadband per day I have experienced – Their so called technical staff are totally incompetent. – Fortunately I retained a BT account for BT Tech experts at £6 per month on professional advice. I am thankful that they know what they are doing and can take my computer over to solve problems everytime that UW cannot be trusted with. I will never recommend the UW phone package to anyone as its crap

        Reply

  35. Anonymous
    March 25, 2017

    Oh that I had found this before we joined them! I won’t go into it all, it’s tedious, but basically we are part way through the process of leaving them after discovering what con artists they are.
    Bills weren’t actually cheaper than our supplier (pfpenergy after mass switch from big6 campaign) but we hoped to save more with the led lighting and free bulbs.
    Turns out they have no short term intentions of changing our meter or putting in the lights, probably months away but I get different answers.
    Then turns out that if you are unable to pay on the 1st or last working day of the month via direct debit, (my husband is paid the 14th and we literally live off what we get, very tight) then you get your landline, mobile and broadband DISCONNECTED within 2 weeks with no warning till the letter arrives after. Plus charges for reconnecting. They don’t just restrict, and they don’t let you even just call them to sort it out. Plus they still charge you the full months bill, even though you lost service and couldn’t use it. We had gas, electric, broadband, phone and a mobile with them. I can’t even incur extra charges on my mobile as it would stop working if I ever came near to my limit.
    If you cancel the direct debit, they charge higher prices, as expected to be fair. But if you don’t have an active direct debit they won’t turn your services back on! So you have to let it bounce, incur charges both ends, and pay manually on the 14th with a late payment charge!
    And the process has been different every single month in the 6 we were with them. Have now managed to return to pfpenergy (whose bills are super easy BTW, especially after Scots Power!) and our landline/broadband too, they are just holding my mobile number to ransom now.
    And have applied £25 charges to all 4 services so far, plus dis/reconnection fees, and threatened further if the mobile goes to.
    Am trying to write a massive complaint but know it’s going to be more headache in the meantime, and fairly convinced it’ll be 8mths fight then both Ofgem and Ombudsman.
    Thankyou for writing this and keeping it up. Hopefully many more will be saved from being held hostage by UW.

    Reply

  36. Surfmama75
    May 6, 2017

    My so called best friend wouldn’t stop raving about UW. She had signed up to be a distributor and had her whole family signed up to all of the services. She was relentless in trying to get me to sign up and become a distributor too. I told her money was tight and I couldn’t afford the sign up fee. That it felt a bit like a scam, she assured me it wasn’t as she would never sign up her family to a scam. I started to avoid her as all she wanted was to sign me up, eventually I gave in and she promised my gas and electricity bills would be significantly smaller. My bills turned out to be massively more expensive and she knew how tight money was for us. It took ages to change over from them and the stress was unbelievable. She was so fixated on getting one of the UW mini cars she didn’t care who she shit on. Turns out her parents couldn’t believe how much more they were paying and they had an awful time trying to leave too.

    Reply

  37. Steve Atkins
    June 5, 2017

    Thanks to you people I have narrowly avoided a meeting with this company.
    Very grateful to you all.

    Reply

  38. Esther
    June 14, 2017

    Avoid at all costs. Massive Ripoff and Nightmare Company!!!! We were conned into joining and leaving our really good service providers, given the wrong information and not a good service provided.

    We were conned into joining Utility warehouse being told that our bills with Utility Warehouse would be less than the service providers we were with then, in 2016. Based on that we joined in May 2016, only to see prices being increased less than a year of being with Utility Warehouse. DISHONESTY!!! DISHONESTY!!!! WE WILL NOT STAND IT!!!!

    We were told that if we find that any of the services are more expensive than our previous providers, we should let you know and something will be done about it. I did that when we found out that our electricity tariff, our broadband, line rental were more than our previous providers. I did complain about this and was told that all the services have to be more than our previous providers, not just a few, which is not what we were told before we joined or when we joined. This was misleading and very very dishonest of you. Taking us for a ride and ripping us off. We believe we were tricked and conned into joining selling us something that wasn’t. IF IT SOUNDS TOO GOOD TO BE TRUE, THEN IT IS. THAT IS WHAT YOU ARE!!!!!

    I then had issues with your mobile data, where I was sent texts several times that I was about to run out of data, which had never happened with my previous provider, where I had the same amount of data, 2G!!!! I was forced to tether my phone to my work mobile data and turn off my mobile data so that I never went over 2G. I have never had to do this while with my previous provider. I complained and questioned this and I was told that there was nothing wrong. I knew there was something wrong surely. I am not damn.

    I got fed up of all this!!!!!!!!!! I then called to let you know that I was moving my mobile back to my previous provider, only to be told that I was going to be charged £112 for the LED bulbs. HOW?? HOW?? HOW?? HOW? THIS IS UTTER THEFT!!!!!!
    Apparently it’s because I was moving one service away so I had to pay for the bulbs. REALLY!!! REALLY!!!!! Apparently, for us not to pay for the bulbs, we should keep all our services with utility warehouse for 4 years. WHAT!!!!???? WHAT???? WHAT??? ARE YOU SERIOUS!!!!! THIS IS WHAT THEY CALL CONNING PEOPLE AND TAKING PEOPLE FOR FOOLS. Do you honestly think we would have accepted those bulbs if we were told that we had to keep all our services with you for four years? FOUR YEARS!!!! We would never tie ourselves in a four year contract with a service provider, especially one we do not know about!!! FOUR YEARS??? ARE KIDDING ME?? YOU ARE THE WORST SERVICE PROVIDERS WE HAVE EVER MOVED TO AND FOREVER REGRET WHY WE EVER DID IT. WHY DID WE ALLOW OURSELVES TO BE DECEIVED BY YOU?

    So, we decided we are moving all our services from Utility Warehouse, because it became very clear to us that Utility Warehouse are there to rip people off and we wish we had read reviews before we were conned into joining. I then spoke to another person after that to let them know because of what were told the day before, we had decided to leave Utility Warehouse and then he says on top of the bulbs we have to pay a disconnection fee. FOR WHAT?? FOR WHAT?? I have never had to pay disconnection fee for anything telephone or wifi because we have moved providers. UTILITY WAREHOUSE ARE A MASSIVE RIPOFF AND DISHONEST AND JUST THERE TO GET MONEY FROM PEOPLE WHILE NOT PROVIDING GOOD SERVICES.

    We are writing to let you know, we have moved our services to other providers and we are not by any means going to pay for the bulbs. We do not have that money. You can come collect them, we still have the boxes and the bulbs are in their boxes when you come to collect them. Let us know what date and exact time you are coming to collect them so there is someone to hand them back to you.
    We are not paying no disconnection fees because we know that is a proper rip off and theft. We don’t work hard only to give our hard earned cash to companies like yourselves that are there to rip people off.
    We have settled our final bill with you.

    I sent a complaint over a week ago, I have only received back and the guy is adamant, talking about terms and conditions. What terms and conditions? If they apply to us, they apply to you. You have got to provide a good service and not provide misleading information just so you get customers, which you have done to us. We have had enough stress with you. NEVER AGAIN, NEVER AGAIN!!

    BE WARNED PEOPLE, UTILITY WAREHOUSE IS A RIPOFF, TAKING ADVANTAGE OF CUSTOMERS!!!!!

    Very disappointed, angry, unhappy and stressed customers. We don’t want anymore anymore stress.

    Reply

  39. Lauren Kelly
    July 4, 2017

    Totally fucking gobsmacked with Utility Warehouse, here’s why;

    I’m an 18 year old living with her Father who is usually (a lot of the time) away for work. Today, on the 4th of July 2017. I was woken to a loud knocking on my door, only to go downstairs and have a man in a shirt and tie, surrounded by bigger, burlier men poking his head through my fucking door (which was LOCKED). He politely told me “Utility Warehouse we’re here to change your metres.” I was tired and completely dazed at this point and only being 18, having no control over the finances and not a bloody idea what was going on; I said “oh…okay?”

    They proceeded into my house (I already assumed they had a warrant and that’s why someone had kicked my fucking door in, right of entry my arse) where these big lads stomped around my house checking fuse boxes and boilers and installing these fucking metres.

    Now the reason they’ve been and installed these metres, is because my Dad isnt paying bills he shouldn’t be fucking paying in the first place. We moved into this house on the 4th of February of this year and are being charged for previous months when the property was empty. Prior to this my Dad has contacted them telling them he shouldn’t pay this bill, and when asked for proof of us moving into this property, he told them to contact the estate agent. Which obviously they fucking havent. Why would they when they can try and squeeze money out of people?

    I understand they had a warrant to force entry, and none of them were mean or horrible to me. I’m just shaken and pissed off to have woken up to at least 6 or 7 gentlemen kicking my front door in and subsequently entering my house. (Also a little pissed off at my Dad for not sorting this out but, they’re absolute reprobates anyway)

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